Take an in-depth look at the activity of your chat and operators.
In the Operators tab, you can view the individual statistics of your chat operators, including their message count, reaction time, ratings, and how many chats they have served.
In the Chats tab you can see your chat team’s performance over a specific period of time.
You can also integrate the chat with Google Analytics to trace all the live events on your website. To add the plugin, simply follow these video instructions.
If you have any questions, feel free to contact us via chat or at [email protected].