Adding Tidio Chat to Your Website

Bigcommerce Installation Guide

  1. Installation guide
  2. Troubleshooting

1. Installation guide

If you would like to install Tidio Chat to your BigCommerce site, please start by logging in to your BigCommerce panel. Then, go to the “Apps” section and select “Marketplace”.

In the search bar, type in 'Tidio' and select it from the available apps.

You will be redirected to our app’s page where you need to click the 'Install' button.

When the following screen appears, please click the 'Confirm' button.

You will be redirected again, this time to your Tidio panel. Please follow the instructions in the quick setup.

Once you’ll be in the chat panel, please go to the 'Channels' section and under the 'Live Chat' category, click on 'Integrations'. Make sure to copy your unique installation code located in the box below.

In the BigCommerce dashboard, please navigate to Advanced Settings and select 'Live chat'. Choose the option ‘Other Third Party Live Chat Service’ and press the 'Save' button at the bottom of the page.

Look for the tab ‘Other Third Party Live Chat Service’ and click on it. Paste in the chat code you copied from the Tidio panel to the box and select it to be added ‘At the top of the page’.  Make sure to save the changes with the 'Save' button at the bottom of the page. 

That’s it! You have successfully installed our chat on your website! You can now access the chat panel from the Apps section.

In case you run into any trouble during installation or experience any difficulty with our application, please contact us via chat on our website or at [email protected]

 

 

2. The Widget is not showing up after I installed the chat on BigCommerce.

This may be due to a small problem with your Bigcommerce template. You can fix it by performing the following steps:

Please navigate to your BigCommerce dashboard and select the 'Storefront' tab.

Now, click on 'Footer scripts', paste your unique Tidio installation code in the field on the right side of the page and save the changes. You should see a confirmation that everything has been set up correctly in the BigCommerce dashboard. 

If after following the steps above the chat is still not appearing on your website, please make sure to clear your browser's cache or open your website in a new incognito window. To uninstall the app, simply remove the installation code from your 'Footer Scripts' section and save the changes again. 

If you have any additional questions or doubts about the installation process - feel free to contact us via [email protected] or through the chat widget installed on www.tidiochat.com. 

 

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