FAQ
Why aren’t my changes visible?

First and foremost, make sure you clicked the Save button after you made changes in the Channels > Live Chat > Appearance section. Please…

Google Analytics integration

TYPES OF EVENTS TRACKED There are several different events tracked by the integration as soon as it’s installed in the…

GDPR Compliance

Here at Tidio, we take your data privacy and security very seriously. We’re prepared for the European General Data Protection…

Tracking an abandoned cart using Tidio

There are several ways you can track abandoned carts with the help of Tidio. If your store is on Shopify,…

Are new conversations automatically assigned to operators?

If there’s more than one operator online, a new chat is assigned to the operator who first picks up the…

What types of files can I send through the chat?

Visitors and operators can share files through the chat. File sharing is available for everyone, regardless of the Tidio plan…

Where do I set my profile picture

In the Tidio widget we differentiate between two kinds of pictures – the global view (so when there’s no operator assigned to the…

How are the security matters handled at Tidio?

Here at Tidio security is of utmost importance. This is why we have implemented a multi-layered infrastructure. Such a system guarantees…

Is it possible to receive a daily/weekly/monthly report?

To enable reports, all you need to do is go to the Settings section and turn them on in the Preferences tab. As you…

How does the chat history work?

All the previous chats can be accessed by clicking on All in your Conversations tab. To access it, click on your operator’s name and…

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