Getting started

Getting started with Tidio Chat

If you’re a new user, ready to take your first steps with our chat app - this is the perfect place to start! You’ll find lots of useful information and tips about setting up your chat widget as well as the operator's panel - and you will be using Tidio Chat in no time!


Creating an account

First things first: you should set up an account. You can do this on our website at, by clicking the “Try it out” or "Get started" button:

This will take you to the sign-up process - you just need to provide your email address, website's URL and password:

And that’s it! You have now started your account and initiated a 7-day trial of Tidio Chat. During this time you have access to all of Tidio's features; once the trial ends you will have the choice to purchase a plan or continue with a Basic plan (which is forever free!). You can see detailed information about our pricing and current plan options right here: 

After you sign up, you will be asked to enter your Company name (chat label) - this won't be visible to your visitors when they initiate a chat with you (except in Business theme). You can also edit that later in Widget Settings.

The next step is adjusting the visual aspect of your Tidio Chat plugin:

Here you can adjust the color of your chat, along with the picture that your visitors will see when chatting with you, as well the default language of your widget.

Last, but not least - setting up the widget on your site.

You can install it either by pasting the javascript in the header section of your site or by installing it as a plugin. The plugin installation is available when your website is hosted on services such as Shopify or Wix. For further details regarding the installation, please see this article.


Tidio Chat is now up and running - you can now start chatting with your site’s visitors!

Logging into your account

If you have installed Tidio Chat through one of the platforms below, then you may access your chat panel directly from the respective platform’s panel:

If you’d like to use our mobile app or log in via, please go to your chat panel and click the “Create your account” button. 

If you have installed Tidio Chat on your website using our JavaScript code, then you may log in using the email and password you provided during the installation.

If you have any trouble logging into your chat panel, please write to us on chat or contact us at [email protected]

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