All the previous chats can be accessed by clicking on ‘All’ in your 'Conversations' tab. To access it, click on your operator's name and proceed as on the screenshot below:
In there you can take a detailed look into the content of your previous chats. Review your customer support team’s progress, find a recent sales chat, or renew your contact with a lost client. You may also view your offline messages in the history section as well as in your email box.
You can also use the search bar to locate a specific chat or client.
If you’ll have any questions regarding the this section, feel free to contact us via chat or at [email protected]