The history can be accessed by clicking on ‘See all conversations’. It will expand a panel, in which you can take a detailed look into the content of your previous chats. Review your customer support team’s progress, find a recent sales chat, or renew your contact with a lost client. You may also view your offline messages in the history section as well as in your email box.
Use the search bar to locate a specific chat or client.
You can easily remove a conversation by clicking edit button:
Simply select the messages you wish to remove or select all.
If you’ll have any questions regarding the History section, feel free to contact us via chat or at [email protected]