All the previous chats can be accessed by clicking on All in your Conversations tab. To access it, click on your operator's name and proceed as in the screenshot below:
In there you can take a detailed look into the content of your previous conversations. Review your customer support team’s activity, find a recent sales chat, or renew your contact with a lost client. Additionally, you may view your offline messages in the history section as well as in your email box.
You can also use the search bar to locate a specific chat or client.
If you have any questions regarding this section, feel free to contact us via chat or at [email protected]Go Back