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How are new conversations assigned to operators?

When there is more than one operator online, the chat will be assigned to the first operator who responds to the notification. When an operator takes a chat, only this operator will receive new notifications for a conversation.

Operators may reassign the chat to another operator by selecting the “send to” button at the top right of the chat window.

The following window will appear, where you can choose which operator to transfer the chat to:



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