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How to cancel my account subscription

To cancel your PRO or Premium membership, please log into your Tidio Chat panel.

Please note, that the following steps are not applicable for subscriptions purchased via Shopify or Wix. To cancel such a subscription, please refer to the appropriate platform support team. 

First, select Settings from the list of menus available on the left. You might need to click on "Show more >>" first.

Once in the Settings menu, choose the Account tab and click on "Cancel" to stop any further billing and downgrade your subscription to Basic.

Please make sure that you have done the following steps as well:

  1. Turn off any recurring payments set up in Paypal.

  2. Uninstall the plugin or remove the code from your website.


If you have any questions please contact our support team via chat or at [email protected]

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