To edit your chat or operator profile, first click on your name in a top-right corner of the chat panel.
Next, choose "Profile" at the bottom of the expandable tab.
A new window will appear where you can change your name and upload an avatar. A colour selector will help you distinguish operators when two or more are talking with one visitor.
To edit your chat's profile, go to the Channels section of your chat panel settings. You can upload your company logo there and customize the online status.
You can also choose a theme and make all other appearance customizations here, by checking the expandable menus below: