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I can’t log into the mobile app

Do you have an account with us ?

If you have already set up an account with us, please finish your registration in your Tidio Chat panel. You will need to do this especially if you installed our chat via plugin on one of the following platforms:

  • Wordpress

  • Shopify

  • Wix

  • BigCommerce

  • PrestaShop

  • Weebly

After you log into the chat's panel, select the "Create your account" button.

Next, just provide an email for your account and a password. You will now be able to use these to log into your mobile app.

If you have any trouble, please contact us via chat or at [email protected]

Did you forget your password?

To receive a new password use the "Forgot your password" option when trying to log into your panel at www.tidiochat.com. A new password will be sent to the email you used for registration.

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Learn more about our mobile and desktop apps for Tidio Chat and stay online wherever you are.

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