Plans / Pricing

Is there a free version? - Downgrading your account to Basic

Tidio Chat offers a Basic version, which is free forever.

However, each new user gets a free 7-day trial of the paid plan, so you’ll have a chance to test out all the premium features we offer.

Once your free trial ends, you’ll have the option to choose: either downgrade to the Basic plan or sign up for a subscription.

When you choose to ‘Continue as Basic,’ the chat panel will refresh and you'll be able to continue using the service. You’ll see your account’s status in the upper-right corner, under your name.

You can add more features or Automation triggers at any moment by clicking the Upgrade button.


If you have any questions regarding the downgrade or the available features, please contact us by chat or at [email protected]

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