Go back

Joomla Installation Guide

In this article we will show you how to easily install TIdio Chat in your Joomla Store. There are two methods available for you:

Method 1. Install Tidio Chat via Joomla Control Panel

1. Log into your Tidio Chat panel. If you do not have an account yet, please go to www.tidiochat.com and select Try It Out in the top right corner.

2. Once you are in your panel, please copy the code snippet from it. To find the installation code please go to the Channels (1) and click on the Integration (2) section.

3. After clicking on the Integration section, please Click here to see a set of instructions with a JavaScript code. Copy the JavaScript code to your clipboard.

4. Next, log into your Joomla administrator panel by typing in /administrator/ at the end of the URL of your website. 

5. Go to Templates section under Configuration in your Joomla Control Panel.

6. Click on Templates (1) from the menu and then click on your default theme (2) to edit files.

7. Open index.php file from the menu on the left side.

8. Find the closing  tag in the editor and paste the JavaScript code you copied from the Tidio Chat panel, right before it. Save & Close (1) to the changes.

Done! Tidio Chat should now be available on your site. Now you can go back to your Tidio Chat panel by logging in on https://tidiochat.com and customize chat to your preferences.

Method 2. Install Tidio Chat via FTP Client

Important! Please note that the steps might look a bit different, depending on the FTP client you are using. 

1. Log into your Tidio Chat panel. If you do not have an account yet, please go to www.tidiochat.com and select Try It Out in the top right corner.

2. Once you are in your panel, please copy the code snippet from it. To find the installation code please go to the Channels (1) and click on the Integration (2) section.

3. After clicking on the Integration section, please Click here to see a set of instructions with a JavaScript code. Copy the JavaScript code to your clipboard.

4. Next, log into the administrator panel of your FTP client and navigate to Templates.

5. Select the catalog with the name of your theme and edit index.php file.

6. Find the closing  tag in the editor and paste the JavaScript code you copied from the Tidio Chat panel, right before it. Save (1) the changes.

That’s it. Now you can go back to your Tidio Chat panel by logging in on https://tidiochat.com and customize your chat to your preferences.

Remember! Before doing the integration, make sure you are working on the correct project. You can select your projects in the upper right corner of your Tidio Chat panel.

 

If you have any difficulties with installation please contact us at support@tidio.net - we will be happy to help you integrate Tidio Chat with your website.

Adding Tidio Chat to Your Website

Add Tidio Chat to the most popular platforms. We made the CMS integration process as simple as possible.

Forgot Password

Log in | Sign up

Log in

Sign up | Forgot your password?

Sign up

Log in | Forgot your password?

Add project

×