Getting started

Managing operators

Skip to User Permissions

How to add a new operator

To add a new operator to your chat, log into your Tidio Chat panel and click on your name or avatar in the top-right corner. Next, hover over the list of available operators and click on 'Add an Operator.'

In the new pop-up window, enter your new operator's name and email address (the password will be generated automatically). Your new operator will receive an email (to the address you provided) with a login link to their Tidio Chat account.

The new operator can change their password by going to Settings > Account and clicking on 'Change password.'

Managing your operators

To add  or manage your operators, go to the Settings section and select the 'Operators' tab. Here you are able to edit the operator permissions, as well as remove an operator from your chat.

How to change the permissions of your operators

To edit the permissions available to your operators, hover over an operator's name (in the Settings > Operators section) and select the 'Permissions' button. A new window will appear where you can manage the permissions for your operator.

If you have any questions regarding operators, feel free to contact us via chat or at [email protected] 

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