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Mobile App

Stay connected with a mobile app!

How can I get it?

(if the chat was installed via a plugin in Shopify, Wordpress, Wix, etc.)

To have valid credentials and log into your mobile app, you need to associate your email address with the Tidio account first.
In order to do that, please open your chat panel, click on "Create your account" and type in a desired email and password. This way you will create login and password to login to the mobile app. 

What devices can I use it on?

You can install our mobile app for Android 4.0 and higher or iOS 8.0 and higher.

Skip to Android

iOS installation guide:

1. Download the app:

Go to the Dashboard of your chat panel or go to the settings section and select "Download for iOS".

You can also download the app through the app store on your iphone: 

Or by clicking on this link.

2. Log in to the app:

To log into the mobile app, please use a magic link or use your email and password. Make sure you have finished the registration process in your chat plugin, otherwise your mobile app will not be connected with your chat. 

Your magic link will be sent to your email. You can open it in the Mail app or Gmail. 

3. Set it up:

Make sure you have the notifications turned on so you are not missing any incoming chats.

Also, consider having "Stay Online" switched on so that the app will run in background after you'll close it.

And here's how it looks in action:

 

Android installation guide:

Please note that the screenshots provided in this article are based on popular Samsung phones and the Settings section may vary, depending on the brand of your device.

1. Download the app:

You can either go to the "To-Do" menu in your chat panel and choose to install the app from there or use the following link:

2. Log in to the app:

To log into the mobile app, use your email and password. Make sure you have finished the registration process in your chat plugin, otherwise your mobile app will not be connected with your chat. 

3. Set it up:

Make sure you have the notifications turned on and set up as a priority.

Go to "Settings" and "My Device". Then press "Sounds and notifications"

Go to "Application notifications".

Search for Tidio Chat on the list of your applications.
Set the notifications as priority, to make sure they are not delayed. Please note that power saving options in your phone may also delay push notifications. 

What's featured?

To keep it as fast and light as possible, we've decided to keep the key features only. You can access history and basic settings.

Visitors list - keep track of your visitors, see what page they are on at the moment, what country they are from and what browser they are using.

History - look up archived chats, search for certain messages or contacts and update your visitors info.

Push notifications - opt out or in for the notifications you'd like to receive on your mobile device and choose from one of 10 available sounds.

Visitors info - edit your visitors info in an active chat or in the history, so that you instantly know who they are when they come back.

Applications

Learn more about our mobile and desktop apps for Tidio Chat and stay online wherever you are.

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