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Sending files through the chat: What types of files are supported?

Visitors and operators can share files through the chat. Images, PDFs, screenshots and documents can be shared during a chat session directly from the widget or chat panel.

If you want to send a file (screenshot, document or any other attachement) as a visitor, please click on the cog visible in the text field. Please note that to prevent spamming, the cogwheel icon will appear only after sending a second information in the widget. 

If you want to send a file as an operator, please click on the 'Add a file' icon available in the text field of the chat window:

 Below is a list of supported file types: 

  • .jpg
  • .jpeg
  • .png
  • .txt
  • .rtf
  • .xlsx
  • .docx
  • .pdf
  • .gif

For security reasons, we don’t allow transferring .exe, .dmg, .mov, .rar, .zip files. The maximum upload size is 10MB, File sharing is enabled for all plans.

If you have any questions regarding file sharing, simply ask via chat or contact us at [email protected].


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