In the Visitors tab you can see the list of all users currently visiting your website. Here you check their location, which browser they are using, and the URL of the page they are currently viewing.

You can click on a visitor's name to begin a new conversation.

After you start a conversation with your visitor, you will see your current chat appear at the top of your conversation list.

You will also see other active conversations on the list as well. The name in the gray box indicates the operator that is handling the given chat.

Discover everything you need to know about your visitors in the info section to the right of the chat window.

Add their name, email address, and phone number manually - or set up a pre-chat survey to have this automated for you.

note: Users who have not provided their name will appear as a randomly-generated hashtag ID until you set a name for them yourself.

Why does the Visitors list differ from what Google Analytics shows?

Tidio Chat uses a different algorithm than Google Analytics. Our chat will show you the exact amount of visitors on your website while the chat is installed on your site.

If you have any questions regarding the visitors section, feel free to contact us via chat or at [email protected]

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